Shipping policy

SHIPPING INFORMATION

MIYDOLLHOUSE | SHIPPING & DELIVERY POLICY

At MIYDOLLHOUSE, we believe your luxury hair experience begins the moment you place your order. Every order is handled with care and attention to detail to ensure your hair arrives beautifully prepared.

Please review our shipping information before completing your purchase.

1. ORDER PROCESSING

All standard orders require 3–5 business days for processing before shipment.

Processing includes order verification, product preparation, quality checks, and packaging.

Please note:

• Business days exclude weekends and recognized holidays.
• Processing times are separate from shipping transit times.
• Processing begins after your order and payment have been confirmed.
• Custom wigs and made-to-order products require additional processing time.

Once your order has shipped, you will receive a shipping confirmation containing your tracking information.

2. SHIPPING DESTINATIONS

MIYDOLLHOUSE currently ships throughout all 50 United States, including Alaska and Hawaii.

International shipping is not currently available.

Delivery availability, rates, and estimated transit times may vary depending on your destination and selected shipping service.

3. SHIPPING METHODS & DELIVERY TIMES

We offer standard and express shipping options.

Shipping Method	Estimated Delivery After Dispatch
Standard Shipping	3–7 business days
Express Shipping	2–3 business days

Important: Delivery estimates begin after your order has been processed and shipped.

For standard products, estimated total processing and transit time is:

• Standard Shipping: 6–12 business days
• Express Shipping: 5–8 business days

These are estimated timeframes, not guaranteed delivery dates. Actual delivery times may vary depending on carrier availability, destination, weather, holidays, and other unforeseen circumstances.

Express shipping does not automatically accelerate order processing.

4. SHIPPING RATES

Shipping fees are calculated at checkout based on your delivery location, package details, and selected shipping method.

All applicable shipping charges will be displayed before your purchase is completed.

5. CUSTOM WIGS & MADE-TO-ORDER PRODUCTS

Our custom wigs are prepared with special attention to detail to provide a personalized hair experience.

Custom Wig Processing Time: 5–10 business days.

This processing period is separate from shipping transit time.

Estimated total timeframes for custom wigs are:

• Standard Shipping: 8–17 business days
• Express Shipping: 7–13 business days

These estimates may vary depending on the complexity of your order, customization requirements, and shipping conditions.

We recommend ordering well in advance of any special event, vacation, or hair appointment.

6. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation containing your tracking number.

You can monitor your shipment through the shipping carrier’s website or our Track Your Order page.

Please allow time for the carrier to update tracking information after your package has been dispatched.

7. SHIPPING DELAYS

Although we strive to process and ship every order promptly, unexpected delays may occur due to:

• Severe weather conditions
• Carrier disruptions
• National holidays
• High-volume shopping periods
• Transportation or logistical interruptions
• Other circumstances beyond our reasonable control

MIYDOLLHOUSE cannot guarantee specific delivery dates.

8. INCORRECT SHIPPING INFORMATION

Please carefully review your shipping address before placing your order.

If you notice an error after checkout, contact our customer support team as soon as possible.

We will review your request, but address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

9. LOST, MISSING OR DAMAGED PACKAGES

If your shipment appears lost, arrives damaged, or shows an unexpected delivery status, please contact Haus Of Hair with your order number and any relevant tracking details.

Our customer support team will review your concern and assist with determining the appropriate next steps.

Refunds, replacements, and other resolutions will be handled according to the circumstances, our applicable policies, and consumer protection laws.

10. CONTACT US

For shipping inquiries, delivery concerns, or questions regarding your order, please reach out through the Contact Us page on our website.

Include your order number whenever possible so our team can assist you efficiently.