RETURNS & REFUNDS POLICY

MIYDOLLHOUSE | CUSTOMER RETURN & EXCHANGE POLICY 

At MIYDOLLHOUSE, we are dedicated to providing high-quality luxury hair products and an exceptional shopping experience.

Due to the nature of our hair products and our commitment to maintaining strict quality and hygiene standards, we have established the following return, exchange, and refund guidelines.

Please review this policy carefully before completing your purchase.

1. RETURN & EXCHANGE ELIGIBILITY

MIYDOLLHOUSE accepts eligible returns and exchanges of unopened, unused hair products when requested within 3 calendar days after confirmed delivery.

To qualify, merchandise must meet all of the following requirements:

• Hair must be completely unworn, unused, and uninstalled.

• Hair must not have been washed, dyed, bleached, cut, styled, or otherwise altered.

• All original packaging must remain intact.

• Original tags, labels, and protective seals must remain attached and unbroken, where applicable.

• Merchandise must be returned in its original condition.

Products that do not meet these requirements may be refused for standard returns or exchanges.

These restrictions do not limit rights or remedies provided by applicable law.

2. THREE-DAY RETURN & EXCHANGE WINDOW

Customers must submit their return or exchange request within 3 calendar days of confirmed delivery.

To begin a request, please contact:

returns@miydollhouse.com

Include the following information:

• Full name

• Order number

• Product being returned or exchanged

• Reason for the request

All returns and exchanges must be reviewed and authorized by MIYDOLLHOUSE before merchandise is shipped back.

Requests submitted outside the standard return window may be declined, except where applicable law requires otherwise.

3. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

For hygiene, safety, and quality assurance reasons, the following items are not eligible for standard returns or exchanges:

• Wigs or hair extensions that have been worn or installed

• Hair that has been washed, colored, bleached, cut, or altered

• Products with removed or broken protective seals

• Merchandise missing original packaging or required tags

• Custom-made or personalized wigs

• Products that otherwise fail to meet our eligibility requirements

These exclusions do not apply where a return, refund, replacement, or other remedy is required by law.

4. CUSTOM WIGS & PERSONALIZED ORDERS

All custom wigs and personalized hair orders are considered FINAL SALE for standard returns and exchanges.

Because these products are prepared according to individual specifications, we do not accept returns or exchanges for changes of mind, incorrect personal selections, or preference-related concerns.

If a custom product arrives damaged, defective, or materially different from what was ordered, please contact our customer support team.

We will review the concern and provide an appropriate resolution in accordance with applicable consumer protection laws.

5. EXCHANGE POLICY

MIYDOLLHOUSE allows exchanges on eligible unopened and unused hair products when requested within 3 calendar days after delivery.

All exchanges must meet our original-condition and packaging requirements.

Exchange requests are subject to product availability and approval.

If the requested replacement product is unavailable, our team will discuss available alternatives, including an eligible refund.

Customers are responsible for return shipping costs on standard exchanges unless the exchange is necessary because of an error or defect attributable to MIYDOLLHOUSE.

6. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email returns@miydollhouse.com with your order number, a description of the issue, and clear photographs when available.

Once the concern has been reviewed and verified, MIYDOLLHOUSE will offer an appropriate refund or replacement, subject to applicable consumer rights.

Where MIYDOLLHOUSE is responsible for an incorrect or defective product, we will cover any required return shipping costs.

The standard 3-day return window does not restrict any longer period or additional remedy required by law.

7. RETURN SHIPPING

Customers are responsible for return shipping costs associated with approved standard returns and exchanges.

Return shipping instructions will be provided after authorization.

We recommend using a trackable shipping service and retaining proof of shipment.

For verified errors or defects attributable to MIYDOLLHOUSE, any required return shipping will be covered by our business.

8. RETURN INSPECTION

All returned products are subject to inspection upon arrival.

Our team will review the merchandise to determine whether it meets the applicable return or exchange conditions.

For standard returns, merchandise that has been used, altered, or returned without required original packaging may be declined.

Customers will be informed of the outcome of their request.

9. REFUNDS & PROCESSING TIMES

Once a return has been received, inspected, and approved, MIYDOLLHOUSE will generally process the refund within 5–10 business days after final approval.

Approved refunds will ordinarily be issued to the original payment method used at checkout.

Please note:

• Business days exclude weekends and recognized holidays.

• Financial institutions and payment providers may require additional time to post refunds.

• Refund processing time is separate from the time it takes for funds to appear in your account.

• Any legally required refund deadlines take precedence over this estimated timeframe.

10. ORDER CANCELLATIONS

If you need to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests will be reviewed based on the order's preparation and fulfillment status.

Cancellation cannot be guaranteed once an order has entered preparation or has shipped.

Applicable cancellation and refund rights under consumer protection laws will be honored.

11. CUSTOMER SUPPORT

For assistance with returns, exchanges, refunds, or order concerns, please contact:

MIYDOLLHOUSE CUSTOMER SUPPORT

Email: returns@miydollhouse.com

Please include your order number and relevant details to help our team assist you efficiently.

12. CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be waived under applicable federal or state law.

Where applicable laws provide additional protections relating to defective products, incorrect orders, cancellations, or refunds, those requirements will take precedence over this policy.

THANK YOU FOR SHOPPING WITH MIYDOLLHOUSE.

Luxury Hair. Beautiful Confidence. The DOLL Experience.